Virtual Selling FAQ

Q: What are the benefits of selling at the virtual sale?
A: There are so many benefits! No more hassling with the BST groups, no more no-shows or messaging back and forth only to not get a sale. No more meeting up to buy an items. Those days are over!
No hangers and pins for the clothing and only tag and drop-off the items that sell.
Let us help you sell your items! We reach thousands of families in central Indiana that are looking to buy local this holiday season.

Q: What commission to I make from my sold items?
A: Each seller’s commission is 60% of the sold price.

Q: How do I get paid for my items?
A: Sellers are paid via paypal. Your paypal email will be confirmed when you drop-off your sold items.

Q: How do I register?
A: Click here and fill out the form and pay the $10 consignor fee.

Q: What is the seller schedule?
A: Item entry deadline – Nov. 5th
Early Presale Shopping – Nov. 8th (7pm)
Tagging sold items – Nov. 13-14 (can also be done throughout the sale days)
Drop off sold items – Nov. 15-16

Q: Where do I drop-off my sold items?
A: Hamilton County Fairgrounds – Llama Pavillion, 2003 Pleasant Street, Noblesville (we will have signs directing you)

Q: What about quality of items?
A: Indy Kids Sale is knows for high-quality, well-cared for items. We would expect the same for our virtual sale. Please know that we expect you, as the seller to take great care to make sure your items are in excellent condition and free of stains, tears and oders.

Q: What items can we sell?
A: We will be accepting anything that we normally accept at our in-person fall sale with a few added categories. You can see the full list here.

Q: Batteris? Yes or no?
A: Anything that requires a battery must have a battery in it. We need to be able to show shoppers that an item works when they pick it up. If batteries are not included, we will assume it doesn’t work and we will refund the shopper for the purchase.

Q: How do we enter items?
A: We are using a completey different system for our virtual event. Once you register and pay the consignor fee, you will be emailed with a link to set up a password to access the online portal where you will enter items.

Q: How do I take pictures of my items?
A: Here are some basic suggestions for taking pics:

  • Take virtical (up and down) pictures with your phone
  • Have a clean background – light wall or wood floor (no kids or clutter in the pic).
  • If selling clothing, please take pictures when they are not wrinkled. Wrinkled clothing does not sell well.
  • Use good lighting so your pictures stand out.
  • Only one picture can be used per listing but if you would like to show your item at different angles or the front and back, etc. you can use an app like pic collage.
  • If it would be helpful for the shopper to know the size of the item, you can lay a ruler in the picture next to the item for reference.
  • Please do not overthink this. We are not taking pictures for a professional magazine. The shoppers just need to be able to clearly see the item.

Q: How do we tag items that sell?
A: Once the sale begins, you will see a tab that says “sold inventory” in your login screen. You can start printing those tags when you are ready after the sale starts. Tags will be updated each night after the days sales.
Clothing items will need to be folded neatly and placed in a clear bag of some kind. You will just need to tape the tag to the bag.
Toys or any other items that has pieces will need to be secured and place the tag on the item.

Q: What is the best way to prepare for my drop-off appointment?
A: Once you have your sold items tagged, it will save you a ton of time at your drop-off if you have them alphabetized by shopper order number. If you have some extra brown grocery bags, it is really helfpul to label them alphabetically and then put the appropriate items in the bags. For example, have a grocery bag for A-E and another grocery bag for F-L, etc. Once you have those bags ready, it’s easy to drop the tagged items into the bags.

Q: How will drop-off work?
A: Please understand that regardless of the number of items you sell, you need to bring them. The items have already been sold and therefore need to be brought during a drop-off appointment.

  • Pull up to the building and park in a designated seller drop-off spot. This will be on the back-side of the building. Follow the signs.
  • Unload your items – we will have some push carts available but if you have a wagon, please bring it. That will help tremendously. 
  • At the check-in table, you will scan you items in so we know they are in the building. 
  • Once all of your items are scanned, you will drop each item in the appropriate shopper bag.  These will be set-up alphabetically around the room.  This is where alphabetizing your orders before you come to your drop-off will save you a ton of time. 
  • Once all items are dropped off in the appropriate bags, you can check-out and head home.  Job well done!

Q: How do I get paid for my sold items?
A: Payments will be processed via paypal within 10 business days of the conclusion of the event (after shopper pick-up is all done). Paypal payments will be sent to the email address that you used when you registered.  You will get an email to let you know that payments are ready.  

Q: How do I shop at the virtual event?
A: Sellers will be provided a link and a unique password to shop during the presale hours.  

Q: How do I pick-up my purchases?
A: After you shop, you will receive an email to set-up a pick-up time.  Even if you have multiple orders, you only need to pick one time.  Shopper pick-up appointments will be available on Nov. 18-19.